Finger pointing as a clear demonstration of blame culture undermines any relationship, team and organisation. While finger pointing, we look for the easy answer or exit instead of the harder work, deny our own responsibility in the process and obstruct constructive solutions or second chances. We jeopardize long-term connections and foster an unrealistic ‚no-fail‘ culture. It is destructive.
This workshop explores the impact of finger-pointing within any organisation and the customer’s perception of this significant behaviour. We also discuss techniques to manage finger-pointing done by the customer and walk the fine line between ‚taking one for the team‘ and ‚saving your own face‘. Finally we focus on establishing and maintaining a professional yet demanding collaboration.
- understanding why people blame
- eroding effects of finger-pointing
- identifying a finger-pointing culture in an organisation
- one face to the customer‘ but which face? – Role understanding and tasks of the Loyal Messenger
- transforming customer’s blame to a growth opportunity for all parties
- empowering customers to deliver in situations of inter-dependency
Preventing, identifying and reversing blame culture while tackling finger-pointing as a blatant symptom of this toxic culture.
By the end of this workshop, you will be able to:
- promote a healthier and more open team and organisational culture
- diplomatically resolve a finger-pointing situation
- take steps to reverse and correct a prevalent blame culture
- foster psychological safety within your team
Who is this workshop for?
This workshop is for:
- Anyone in a leadership position who wishes to more efficiently manage their teams; initiate and implement positive change within their teams; be able to deal with conflict more efficiently; and enhance their own leadership competences in an all-rounded manner